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Terms and Conditions

Payment

Payment can be accepted paypal only at this time. If you do not have an account with Paypal you can still use their secure online payment facility to pay at the checkout with a debit or credit card.

Shipping
I aim to ship your order within 2 working days after receipt of payment whenever possible except on made to order items where I aim to ship within 7-14 working days.

International customers: All international orders are dispatched by standard airmail; please let me know if you require additional insurance or tracking (additional charges will apply). Airmail from the UK to the US normally takes 7-10 working days to arrive, but has been known to take over a month. During the holiday period it can be much slower. Customs charges which may be incurred are the buyer’s responsibility.

UK customers: UK orders are dispatched by first class post; please advise if you require next day special delivery (additional charges will apply).

Standard postage prices are not insured for a value over £20. I cannot be held responsible for lost packages over £20 if sent by standard royal mail. If you require a service that has a higher insurance value or a tracked service please get in touch for a postage quote.

Refunds and Exchanges

If you are unhappy with your purchase for any reason, please let me know by email

(kitzbitz@hotmail.co.uk) or via the shops contact page within 14 days of receiving your goods and I will do my best to resolve the issue. Should you need to return goods then please return the item undamaged in its original packaging within 14 days of contact with myself. Once I've received the item, I'll arrange for a refund of the purchase price excluding postage costs, or exchange the item for one of the same value if preferred.

Additional Information

All sizes given in shop listings are approximate. Colours may vary slightly in real life from on screen as different monitors can show a degree of colour variation depending on their settings.

Refunds and Exchanges

If you are unhappy with your purchase for any reason, please let me know by email

(kitzbitz@hotmail.co.uk) or via the shops contact page within 14 days of receiving your goods and I will do my best to resolve the issue. Should you need to return goods then please return the item undamaged in its original packaging within 14 days of contact with myself. Once I've received the item, I'll arrange for a refund of the purchase price excluding postage costs, or exchange the item for one of the same value if preferred.

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